Terms of Service

Agreement to Terms

These Terms of Service ("Terms") form an agreement between you and South Mountain Auto Detail ("we," "us," or "our"). By using southmountainautodetail.com, booking a service, submitting a form, or opting in to text messages, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our website or services.

Our Services

We provide full, interior, and exterior detailing, ceramic coating, headlight restoration, pet hair removal, waterless car washes, and fleet washing. We work at our shop at 6505 W Frye Rd #18 in Chandler and on site across Chandler, Phoenix, Tempe, Ahwatukee, Gilbert, and Mesa.

Quotes and Pricing

Prices on our website and in quotes are starting points based on vehicle size and the condition you describe. Heavy soiling, pet hair, stains, odors, or conditions we did not know about at booking may change the price. We will tell you about any change before we do the extra work.

Booking, Scheduling, and Weather

You can book online through our Square booking page or by calling the shop. Shop hours are Monday through Friday, 6:30 AM to 2:30 PM. We are closed Saturday and Sunday.

Rain, dust storms, extreme heat, and other conditions outside our control may affect mobile appointments and ceramic coating work. When that happens, we contact you to reschedule.

Customer Responsibilities

You agree to:

• Provide accurate contact, vehicle, and service address information
• Remove valuables and personal items from your vehicle before your appointment
• Tell us about existing damage, aftermarket parts, loose trim, or electrical issues before we start
• For mobile service, provide a safe, legal place to work and any permission your property owner or HOA requires
• Own the vehicle or have the owner's permission to authorize service

What Detailing Can and Cannot Fix

Detailing restores a lot, but it cannot reverse every condition. Deep scratches, rock chips, permanent stains, sun-damaged paint, and worn upholstery may remain after service. We will tell you what to expect before we begin.

Deposits, Payment, Cancellations, and Warranties

Deposits, payment timing, cancellation and no-show terms, and any ceramic coating warranty follow your booking confirmation or written quote. If those terms conflict with these Terms, your booking confirmation or quote controls for that service.

SMS Terms and Conditions

These terms apply to the South Mountain Auto Detail text messaging program. By opting in to receive text messages from us, you agree to these SMS Terms and Conditions.

Program Description and Use Cases

South Mountain Auto Detail sends transactional text messages to customers and people who request a quote. Every message relates to your quote request, booking, or detailing service. These messages include:

• Booking confirmations after you schedule a service
• Appointment reminders and appointment updates
• Arrival updates for mobile detailing
• Vehicle-ready notices when your detail is finished
• Responses to your quote request

We do not send marketing or promotional text messages through this program.

How You Opt In

You opt in by checking the SMS consent box on our website contact form and submitting the form. The consent box reads:

The consent box is optional and is not pre-checked. Consent to receive text messages is not a condition of purchase. You can request a quote or book a detail without opting in.

Message Frequency

Message frequency varies based on your quote request, your bookings, and your appointment schedule.

Message and Data Rates

Message and data rates may apply to any text messages you send to us or receive from us. Contact your wireless carrier for details about your plan.

How to Opt Out

You can stop receiving text messages at any time. Reply with any of these keywords to any message from us:

After you opt out, we send one final message confirming your request, and you will not receive any more text messages from us. If you want to receive texts again, reply START or check the consent box on a new contact form.

Help and Customer Support

For help with our text messaging program, reply HELP to any message. You can also contact our team directly:

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and your device, and we cannot guarantee that every message will be delivered.

Age Requirement

You must be 18 years of age or older to opt in to our text messaging program. By opting in, you confirm that you are at least 18 and that you are the account holder or an authorized user of the mobile number you provide.

Privacy

Your information is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Website Use

You agree not to misuse our website. That includes submitting false information, trying to access our systems without permission, interfering with how the site works, or copying site content for commercial use.

Intellectual Property

Website content, including text, photos, videos, logos, and designs, belongs to South Mountain Auto Detail or its licensors. You may not copy, reproduce, or distribute it without our written permission.

Photos You Submit

When you send us a photo, you confirm you have the right to share it, and you allow us to use it to quote and plan your service.

Disclaimers

Our website and its content are provided "as is." We work to keep information accurate, but we do not guarantee that website content, pricing, or availability are complete or current.

Limitation of Liability

To the fullest extent the law allows, South Mountain Auto Detail is not liable for indirect, incidental, special, or consequential damages arising from your use of our website or our text messaging program.

Governing Law

Arizona law governs these Terms. The state or federal courts located in Maricopa County, Arizona will handle any dispute related to these Terms.

Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page shows when we made the latest change. Using our website or services after an update means you accept the revised Terms.

Contact Us

Questions about these Terms? Reach us here: